Provider Help Center

Provider basics

Guides for setting up and operating your practice on Fay, compliance requirements, and your provider agreement and partnership standards.

9 articles

Managing your provider account and profile

Logging in and getting set up on FayLearn how to log in to your account, download the Fay app, and how to operate your practice on Fay.

Your Fay profileLearn how to update your profile details, optimize your bio, and make a strong first impression on prospective patients.

Resources on FayAccess research tools, meal planning, client handouts, and the Fay Community from your Fay account.

Using your booking link to source patients

How to use your personal booking linkAccess, share, and use your personal booking link to manage referrals and transfer existing patients to Fay.

Maintaining a compliant private practice

Tips for operating a compliant private practiceGuidance on maintaining compliance as a private practice provider on Fay.

CAQH profile management

CAQH Re-Attestation GuideUnderstand how to update, re-attest, and maintain your CAQH profile to stay credentialed and in-network with insurance plans.

Terms of Service Agreement and partnership standards

Provider Terms of Service AgreementFind your provider agreement and understand what happens to your patients if you discontinue your practice on Fay.

Fay partnership standardsUnderstand the standards and guidelines that define our partnership with you as a provider on Fay.

Additional resources

Fixing email authentication issuesIf your emails to Provider Support aren't going through, it's likely because your email domain hasn't passed our authentication check. This is required to keep patient and provider data safe…