What is average rating?
Your average rating reflects how patients rate their experience working with you on Fay on a scale of 1-5.
How is average rating calculated?
Your average rating is calculated using all ratings you’ve received after completed appointments, using the following formula:
(Sum of all patient ratings ÷ total number of ratings received) = average rating
The following metrics are included in the average rating calculation:
Ratings source: ratings submitted after every occurred appointment. Each completed visit can generate one rating
Rating scale: 1 to 5
Rating history: all ratings received across your lifetime on Fay
Minimum threshold: at least 1 rating is required to calculate an average
Updates: the metric updates as new ratings are submitted
The following is excluded from the average rating calculation:
1 to 5 star ratings submitted as part of written reviews are not included in the average rating calculation
Why does average rating matter?
Your average rating provides direct feedback from patients about their experience working with you and helps build trust with prospective patients visiting your Fay profile.
How do I learn more about average rating?
Additional information on average rating is available in this article.