Billing process

Fay manages the entire billing workflow on your behalf, including submitting claims, tracking their status, and following up with insurance companies as needed. Insurance companies can take weeks or months to process claims, but as long as you follow Fay's reimbursement and documentation process, you will be paid on a monthly basis at the rates outlined in your rate table. Even if an insurance claim is delayed or denied, Fay is responsible for your payment.

Fay automatically submits claims and handles billing directly with insurance on your behalf. Fay also collects any patient responsibility after insurance processes the claim, such as co-pays, co-insurance, or deductibles.

Insurance reimbursement is limited to direct, one-on-one patient care. Insurance billing follows CMS guidelines, including billing in 15-minute increments and the 8-minute rule. These guidelines are a core element of compliant care delivery across the industry.

Fay charges insurance companies $300–$350 per hour to signal the value of your time and maximize your rates while minimizing what the patient owes. Insurance companies rarely reimburse that full amount, and your patient will not owe that amount. If there is any remaining balance after insurance processes the claim, Fay will communicate directly with the patient about what is owed.

A notification that your patient does not have a valid credit card on file means either their card is not working or a valid card was not added to their account. Fay guarantees payment for your completed appointments, but this notification is a warning that your patient's account is at risk of being suspended if their payment information is not updated before their next appointment.