Appointment structure
How will I know when an appointment has been booked with me?
You’ll receive both a text and an email whenever a new patient books an appointment with you. Additionally, you’ll get an email when an existing patient schedules a follow-up appointment.
How long can an appointment be?
Insurance companies may reimburse for up to 90 minutes for initial appointments and up to 60 minutes for follow-up appointments.
How should I structure initial consultations with my patients?
This course on structuring initial consultations covers a step-by-step framework for preparing for your first session, building rapport, gathering clinical context, providing education, setting goals, and creating a care plan.
How often can I book appointments with my patients?
Appointment frequency should be based on your clinical judgment and your patient's individual care plan needs. Coverage and session limits vary by insurance plan and may evolve as care progresses.
Note: Fay's Get your estimate tool provides patients with pricing estimates based on available insurance information. If discrepancies arise, the Fay billing team will review them and support appropriate advocacy, appeals, corrections, supplemental submissions, or refunds where applicable.
How do I establish a care plan with my patient?
This course has tips on creating care plans. It covers a phase-based framework for structuring patient care from their initial session through long-term independent habits, including guidance on goal setting, appointment cadence, and post-session follow-up.
Joining telehealth appointments
Does Fay provide a video link for virtual sessions?
Fay provides a Zoom link for all virtual appointments. After an appointment is booked, the appointment will appear in both your Fay account and your patient's Fay account. When it's time for the appointment, you can both join directly from Fay by selecting the appointment and clicking Join Zoom Meeting.
What do I do if my patient isn't able to join their appointment through Zoom?
If you run into issues with Zoom, you can switch to a phone consultation at any point. The patient's phone number is available under their Client details from the Clients tab. Before switching, you can try a few quick fixes:
Restart Zoom
Switch devices or browsers
Check mic and camera settings
Have the patient join from the Fay app
If the issue persists, moving forward by phone is perfectly fine.