Appointment structure
How will I know when an appointment has been booked with me?
You’ll receive both a text and an email whenever a new patient books an appointment with you. Additionally, you’ll get an email when an existing patient schedules a follow-up appointment.
How long can an appointment be?
Insurance companies may reimburse for up to 90 minutes for initial appointments and up to 60 minutes for follow-up appointments.
How should I structure initial consultations with my patients?
This course on structuring initial consultations covers a step-by-step framework with tips for conducting effective first appointments with new patients. You'll learn how to prepare for your first session, build rapport, gather clinical and nutrition-related context, complete a comprehensive patient assessment, provide education, set goals, create a personalized care plan, and improve patient engagement.
How often can I book appointments with my patients?
Appointment frequency should be based on your clinical judgment and your patient's individual care plan needs. Coverage and session limits vary by insurance plan and may evolve as care progresses.
Note: Fay's Get your estimate tool provides patients with pricing estimates based on available insurance information. If discrepancies arise, the Fay billing team will review them and support appropriate advocacy, appeals, corrections, supplemental submissions, or refunds where applicable.
How do I establish a care plan with my patient?
This course has tips on creating care plans. It covers a phase-based framework for structuring patient care from their initial session through long-term independent habits, including guidance on goal setting, appointment cadence, and post-session follow-up.
How can I use motivational interviewing?
Motivational interviewing (MI) is a collaborative, patient-centered communication style that can help you understand your patient's readiness for change and draw out their own motivation. Rather than prescribing solutions, MI positions you as a guide to help patients explore their own reasons for change. The following four core motivational interviewing skills are particularly useful during assessments:
Ask open-ended questions: invite patients to share more than a yes or no answer
Use reflective listening: reflect back what you're hearing to show understanding and encourage patients to keep exploring
Offer affirmations: acknowledge your patient's strengths and efforts, even small ones, to build confidence and reinforce that change is possible
Elicit change talk: ask questions that invite patients to articulate their own reasons for wanting to change, rather than making the case for them
Joining telehealth appointments
Does Fay provide a video link for virtual sessions?
Fay provides a Zoom link for all virtual appointments. After an appointment is booked, the appointment will appear in both your Fay account and your patient's Fay account. When it's time for the appointment, you can both join directly from Fay by selecting the appointment and clicking Join Zoom Meeting.
What do I do if my patient isn't able to join their appointment through Zoom?
If you run into issues with Zoom, you can switch to a phone consultation at any point. The patient's phone number is available under their Client details from the Clients tab. Before switching, you can try a few quick fixes:
Restart Zoom
Switch devices or browsers
Check mic and camera settings
Have the patient join from the Fay app
If the issue persists, moving forward by phone is perfectly fine.